Deliveries and Returns
Last day for nationwide deliveries for guaranteed Christmas delivery is Wednesday 20th December by 1pm. For parcels under 2kg and sent with Royal Mail 2nd class last day for guaranteed Christmas delivery is Thursday 14th December. Orders after these dates cannot be guaranteed for Christmas and no refunds will be given for slightly delayed deliveries.
Any orders placed for nationwide delivery after Wednesday 20th December may not be delivered until Thursday 4th January (Royal Mail 2nd class may be a little later) due to these delays so please bare in mind when ordering.
We wish you a fantastic Christmas and Happy New Year from all at Trusty Pet Supplies!
Deliveries are usually handled by UK Mail. However, we often provide the option to pick up purchased products from us. We call this local pickup or click + collect. We ask that you pick up items from our Derby shop during opening hours, Monday- Saturday. This shop is located at 16 Station Road, Mickleover, Derby, DE3 9GH.
If you choose next day delivery, we guarantee that your parcel will be sent via UK Mail’s next day delivery service, but due to circumstances that we cannot control, i.e inclement weather, it may not be possible to arrive next day. For orders placed around peak times such as Christmas, orders may also incur a delay. However, it may not be possible to dispatch your items on the same day as you order them. Orders placed after 1pm or on Friday, will not be dispatched on the same day. These orders will be sent with orders placed on Saturday and Sunday on the following Monday. We will endeavour to ensure that you receive your items as quickly as possible.
Please unsure to read each product description as on occasion, a product may not be available for next day delivery and this will be stated within the items description.
For information about returns, please see our terms of sale page.
If you have any questions, please call us on 01332 510678, or email firstname.lastname@example.org.