01332 510678 (Mon-Sat 8:30-17:30)
Free delivery on orders £20+

Deliveries and Returns

Deliveries are usually handled by UK Mail. However, we often provide the option to pick up purchased products from us. We call this local pickup or click + collect. We ask that you pick up items from our Derby shop during opening hours, Monday- Saturday. This shop is located at 16 Station Road, Mickleover, Derby, DE3 9GH.

If you choose next day delivery, we guarantee that your parcel will be sent via UK Mail’s next day delivery service, but due to circumstances that we cannot control, i.e inclement weather, it may not be possible to arrive next day. For orders placed around peak times such as Christmas, orders may also incur a delay. However, it may not be possible to dispatch your items on the same day as you order them. Orders placed after 1pm or on Friday, will not be dispatched on the same day. These orders will be sent with orders placed on Saturday and Sunday on the following Monday. We will endeavour to ensure that you receive your items as quickly as possible. Please note items can take up to 7 working days to arrive.

Please unsure to read each product description as on occasion, a product may not be available for next day delivery and this will be stated within the items description.

For information about returns, please see our terms of sale page.

If you have any questions, please call us on 01332 510678, or email sales@trustypetsupplies.co.uk.