Careers at Trusty Pet Supplies

If you think any of the exciting new opportunities below are for you, please send a cover letter explaining why you’d like to work for Trusty Pet Supplies detailing any relevant experience, along with a copy of your CV to [email protected].

TikTok Live Host – Job Description

Location: Derby, UK

Reporting To: Managing Director

Contract Type: Part-Time, 5 days per week (including weekends and evenings). Minimum 20 hours (up to 35 hours available)

Working Hours: Flexible, based on live stream schedule. Some evenings and weekends are required.

Industry: Pet Foods, Products & Accessories

Overview

We are looking for a confident, energetic, and creative TikTok Live Host to become the face of our brand on TikTok. As a key part of our content and sales strategy, you’ll be hosting engaging live sessions to promote our range of pet products, drive conversions, and grow our TikTok presence.

This role is perfect for someone with a big personality, a natural flair for sales, and a love for pets. You’ll be on the front line of an exciting and fast-moving digital sales channel, playing a vital role in the growth of our e-commerce business.

Key Responsibilities

• Host engaging TikTok Lives: Present and sell products in a fun, energetic, and informative way that connects with our audience and encourages purchases.
• Drive sales & conversion: Maintain a strong focus on product promotion, upselling, and conversion during live streams.
• Content creation: Collaborate with our team to create short-form TikTok content (e.g. trending videos, product demos, behind the scenes) to support brand engagement and reach.
• Platform growth: Actively contribute to strategies aimed at growing our TikTok follower base, increasing views, and enhancing live engagement.
• Product knowledge: Develop a strong understanding of our pet products to effectively communicate features, benefits and offers.
• Audience interaction: Engage with live viewers through comments and shout outs, building rapport and fostering community.
• Performance feedback: Monitor and report on live performance metrics to continually improve and refine content and delivery.

Requirements

• Charismatic, confident, and comfortable speaking on camera.
• Proven ability to entertain, sell, and hold an audience’s attention.
• Excellent communication skills and a natural ability to connect with viewers.
• Passion for pets and genuine enthusiasm for our product range.
• Self motivated with a strong work ethic and willingness to take initiative.
• Ability to work flexible hours, including evenings and weekends, based on live schedule.
• Comfortable using TikTok and understanding of current trends, hashtags and best practices.

Desirable

• Experience hosting TikTok Lives or other livestream shopping content.
• Background in sales, presenting, acting, performing, or content creation.
• Basic video editing skills for creating promotional clips.
• Understanding of e-commerce or retail selling environments.

Pet Shop Assistant – Part Time

We are recruiting for a part time retail assistant for our busy pet superstore in Derby.

E-Commerce Manager – Job Description

Location: Derby, UK (Hybrid working available, minimum 3 days per week in the office)

Reporting To: Managing Director

Contract Type: Full-Time, Permanent

Industry: Pet Products, Foods & Accessories

Salary: Up to £42,000 OTE

Overview

We are a leading and fast-growing business in the pet industry, seeking a commercially astute and hands on E-Commerce Manager to lead our multi-channel e-commerce operations. You will take ownership of five well established online sales platforms: Amazon, eBay, TikTok Shop, and two high performing direct to consumer website, each with seven figure annual turnovers. With at least two new platforms launching in 2025, this role will play a key part in our ambitious growth strategy.

This is an exciting opportunity for someone who thrives in a dynamic environment, with a genuine interest in pets and a passion for digital commerce.

Key Responsibilities

• Oversee and optimise daily trading performance across marketplaces such as Amazon, eBay, TikTok Shop, and two websites.
• Manage a large product catalogue of over 7,000 SKUs, ensuring accurate listings, availability, and consistency across all sales channels.
• Confidently create and maintain high performing listings, particularly in Amazon Seller Central, with a focus on conversion, keyword optimisation, and compliance.
• Drive revenue and customer acquisition through strategic planning, merchandising, promotions, and platform optimisation.
• Lead the successful integration and launch of two new e-commerce platforms in 2025.
• Monitor and report on key performance metrics (traffic, AOV, conversion, customer retention), using insights to drive continuous improvement.
• Work closely with marketing, logistics, customer service, and creative teams to ensure smooth operations and unified brand messaging.
• Improve user journey and customer satisfaction across all platforms, maintaining our reputation for service excellence in the pet market.
• Ensure all content and processes meet platform guidelines and reflect industry standards and brand values.

Key Requirements

• Demonstrated experience managing multi channel e-commerce operations, ideally with seven-figure revenues.
• Proficient in Amazon Seller Central and knowledgeable across other platforms such as eBay, TikTok Shop, and e-commerce CMS systems (e.g. Shopify, WooCommerce).
• Proven experience managing high SKU volumes (7,000+ products).
• Strong commercial and analytical acumen, with a growth-focused mindset.
• Excellent attention to detail in listing creation, pricing, and product presentation.
• Strong communication, organisational, and project management skills.
• Comfortable working both strategically and operationally in a fast-paced environment.

Desirable Attributes

• Experience in the pet industry or a passion for pet products and consumers.
• Familiarity with inventory tools, PIM systems, or automation software.
• Experience with international marketplaces and cross-border selling.
• Understanding of SEO, CRO, and digital marketing tactics